1. Returns Eligibility

You can request a return if:

• The item is unused, in its original packaging, and in the same condition you received it.

• You request the return within 14 days of receiving the order.

Non-returnable items:

• Gift cards

• Downloadable products

• Items marked as “Final Sale”

2. How to Request a Return

1. Contact our support team at Info@nexoragloballlc.com

2. Include your order number, the item name, and the reason for return.

3. Our team will provide instructions for returning the item.

Note: Returns without prior approval may not be accepted.

3. Refund Process

Once we receive and inspect your returned item:

• If the return is approved, we will process your refund within 7–10 business days.

• Refunds will be made to your original payment method.

• Shipping costs are non-refundable, unless the item was defective or we sent the wrong product.

4. Exchanges

If you received a defective or incorrect item:

• Contact us within 7 days of receiving your order.

• We will arrange a replacement or exchange at no extra cost.

5. Shipping Returns

• You are responsible for shipping the item back, unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping method to ensure the item reaches us safely.

6. Damaged or Defective Items

If your item is damaged or defective upon arrival:

1. Take clear photos of the damage.

2. Contact us at Info@nexoragloballlc.com within 7 days of delivery.

3. We will either issue a full refund or send a replacement.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, contact us at:

Email: Info@nexoragloballlc.com
Website: https://nexoragloballlc.com/